Privacy policy

Acceptance of Agreement

By accessing and using this website, suiteabodeliving.com, you agree to be bound by the terms and conditions outlined in this Terms and Conditions of Use Agreement (“Agreement”). This Agreement constitutes the entire and exclusive agreement between you and Suite Abode Living and supersedes all prior or contemporaneous communications, representations, or agreements—whether oral or written—regarding your use of the site, its content, products, or services.

We reserve the right to amend this Agreement at any time, without prior notice. The most current version of the Agreement will always be available on this website, and your continued use of the site after changes are made constitutes your acceptance of the revised terms.

These terms and conditions govern the use of this website and apply to all users, including those placing orders. If you do not agree with these terms, you must not use or access this website. These terms help define the mutual responsibilities and expectations between Suite Abode Living and our customers, ensuring clarity at the point of sale. We ask that you read them carefully.

Description of Products

Each product offered for sale on suiteabodeliving.com is subject to a detailed product description, which may include specific terms and conditions relating to that item—such as estimated delivery times, availability, dimensions, materials, and after-sales service.

We make every effort to ensure that all product information, including descriptions, pricing, and availability, is accurate and up to date at the time it is published. However, we cannot guarantee that the information will always be error-free. We reserve the right to correct any inaccuracies, omissions, or typographical errors at any time without prior notice.

Please note that product images are provided for illustrative purposes only. While we strive to represent our items as accurately as possible, variations in color, texture, or appearance may occur due to lighting, screen settings, or natural material differences.

Purchase of Products

The order process on suiteabodeliving.com is designed to be clear and straightforward. By placing an order, you agree to the following process:

  1. Order Placement:
    You place your order by clicking the “Purchase” button at the end of the checkout process. This action confirms your intent to buy and initiates the order process.

  2. Order Acknowledgement:
    Upon placing your order, you will receive an order acknowledgement email confirming the details of the products you have selected. Please note: this email is not an order confirmation or acceptance of your order.

  3. Order Confirmation & Dispatch:
    Once your items have been processed and dispatched from our warehouse, we will send you a dispatch confirmation email. This email serves as confirmation that your order has been accepted and the contract between you and Suite Abode Living is complete.

Non-Acceptance of Orders

We reserve the right to decline or cancel your order for any of the following reasons:

  • The product you ordered is out of stock or no longer available

  • We are unable to obtain authorization for your payment

  • A pricing or product description error has been identified

  • You do not meet the eligibility criteria outlined in our Terms and Conditions

In any of these cases, we will notify you as soon as possible using the contact information provided at checkout.

Payment

All prices displayed on suiteabodeliving.com are in Pound Sterling (ÂŁGBP) and include VAT (where applicable) at the prevailing UK rate. Prices are correct at the time of entry into our system. The total cost of your order will include the price of the products selected plus any applicable delivery charges, as outlined in the Delivery section of this website.

Payment must be made in full at the time of purchase. We accept a range of secure payment methods as listed on our website. Your chosen payment method will be charged, and funds cleared, upon submission of your order.

By placing an order, you confirm that the credit or debit card being used belongs to you or that you have full authorization to use it. All cardholders are subject to standard validation checks and authorization by the card issuer.

If, for any reason, your payment is not authorized by the card issuer, we will not be liable for any delay or failure to deliver your order. No goods will be dispatched until full payment has been successfully received.

Pricing Errors

While we make every effort to ensure that all prices on suiteabodeliving.com are accurate and up to date, pricing errors may occasionally occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible to inform you of the mistake.

You will then have the option to either:

  • Cancel your order and receive a full refund, or

  • Reconfirm your order at the correct price.

If we are unable to reach you using the contact details provided at checkout, we will treat the order as cancelled. A full refund will be processed, and confirmation of the cancellation will be sent to you via email.

Refunds for cancelled orders will be issued to the original payment method within 14 days of confirmation.

Delivery

It is your responsibility to inform us at the time of placing your order of any potential challenges that may affect the successful delivery of your furniture. This includes, but is not limited to, narrow doorways, staircases, restricted access roads, or other physical limitations. Please provide this information during the online checkout process or in writing to banbridge@suiteabodeliving.com, quoting your order number and billing address.

You must ensure that there is safe and unobstructed access to your desired room of delivery. This includes clearing any obstacles along the delivery route. Any additional costs incurred in order to complete delivery—such as the removal of doors, windows, or other structural alterations—will be the sole responsibility of the customer.

Suite Abode Living is responsible for delivery to your front door only unless otherwise agreed. If you request delivery to a specific room, our team will assist where possible, but we cannot accept liability for any damage to property during this process.

Missed or Failed Deliveries

If a delivery cannot be completed due to access issues or if a delivery appointment is missed, the goods will remain the property of the customer. Any subsequent delivery attempts will incur an additional delivery charge.

If you need to change the delivery address or cancel a scheduled delivery, please contact us at least 48 hours in advance. Deliveries cannot be cancelled on the day of dispatch, as goods are prepared and loaded the day before.

Delivery Times

Suite Abode Living operates an "all-day" delivery window. If you require an estimated time of arrival, you may contact us after 10:00 AM on the day of delivery. We will provide the delivery driver’s contact number where possible, and the driver can give an approximate time based on their route.

Please note that delivery times are provided in good faith but are subject to delays due to circumstances beyond our control, such as traffic, vehicle breakdowns, or adverse weather conditions. We are not liable for any direct or indirect loss caused by these delays.

How to Return a Product After Delivery

At Suite Abode Living, we’re committed to providing high-quality furniture and home accessories at great value. While we hope you’ll love everything you order, we understand that there may be occasions when you need to return or exchange a product.

Returns for Online and Telephone Orders

If you’ve placed your order online or over the phone and decide the item is unsuitable, you may return it within 14 days of receipt, provided it meets the conditions outlined below:

  1. Visit the Returns section of our website and click the “Return” button to submit your request, or click here to access the form directly.

  2. Once your return is approved by our Customer Care team:

    • Smaller items can be returned to one of our designated collection points.

    • Items must be returned in their original condition, unused, and with all original packaging intact.

A full refund will be issued to your original payment method, including any standard delivery charges originally paid. Refunds can take up to 7 working days to appear in your account, depending on your payment provider.

đź”’ Important: Mattresses that have been unsealed or used cannot be returned for hygiene reasons.

Return Collection Service

Prefer us to collect the item? We’re happy to help.

  • We can arrange a collection from your address for a ÂŁ40 collection fee.

  • This fee will be deducted from your refund unless the return is due to a fault or error on our part.

In-Store Purchases

Returns and cancellations for in-store purchases are subject to a different policy. Please contact your local store directly for assistance and details.

Need Help?

If you have any questions or need assistance with a return, please contact our Customer Care team:

đź“ž Phone: 028 4065 8974
📧 Email: banbridge@suiteabodeliving.com

What If My Item Is Damaged or Faulty?

At Suite Abode Living, our experienced Delivery Team takes great care to ensure your furniture arrives in perfect condition. However, in the rare event that your item arrives damaged or faulty, we are committed to resolving the issue quickly and smoothly.

Please report any damage or faults:

  • Immediately to the delivery driver at the time of delivery, or

  • As soon as possible by emailing banbridge@suiteabodeliving.com

Once we receive your report, a member of our Customer Care team will contact you within 48 hours to arrange a suitable resolution, which may include a repair, replacement, or refund.

Guarantee

All products purchased from Suite Abode Living are guaranteed to be free from defects in materials and workmanship under normal use for a period of one year from the date of receipt.

If you believe there is an issue with your product during this period, please contact our Customer Service team promptly. We are committed to resolving any problems quickly and effectively to ensure your satisfaction.

Use of Cookies

Our website uses cookies to enhance your shopping experience. Cookies help us to:

  • Keep track of the contents of your shopping cart

  • Store delivery addresses if you use the address book feature

  • Remember your details if you select the “Remember Me” option

  • Maintain your login session after you have logged in

You can manage or disable cookies through your web browser settings. For most browsers, this can be done by navigating to Tools > Internet Options > Privacy (or similar), where you can choose to block or allow cookies. Please note that disabling cookies may affect your experience and some features of the site may not function properly.

Data Protection

At Suite Abode Living, we take the protection of your personal data seriously. Any information you provide is used solely for the purpose of processing and fulfilling your orders.

We do not store your credit card details on our servers. All payment transactions are securely handled through trusted third-party payment processors, ensuring that your financial information remains confidential and protected from unauthorized access.

Your personal data is managed in accordance with applicable data protection laws and regulations. For more information on how we handle your data, please refer to our full Privacy Policy.